Refund policy

Returns & Refunds

We hope you are happy with your purchase from Amara Lane Garden & Home. If you change your mind, we offer a 30-day returns policy, giving you 30 days from the date you receive your order to request a return.

Change-of-mind returns

To be eligible for a return under our 30-day returns policy, your item should be unused, in the same condition in which you received it and, where applicable, in its original packaging.

To request a return, please contact us at info@amaralane.co.uk before sending your item back.

Once your return has been agreed, please send it to:

AMARA LANE LTD
17 Weavers Close
Dursley
Gloucestershire
GL11 4LR
United Kingdom

Customers are responsible for the cost of return postage for change-of-mind returns. We recommend using a tracked service and keeping proof of postage until your refund has been completed.

Please do not return an item without contacting us first.

Your right to cancel

If you are a UK consumer purchasing online, you generally have a legal right to cancel your order within 14 days of receiving your goods, without giving a reason, subject to certain exceptions.

If you exercise this right, you then have a further 14 days to return the goods to us. Unless the goods are faulty, damaged, incorrect or not as described, you are responsible for the cost of returning them.

Our 30-day returns policy is offered in addition to your statutory rights and does not affect them.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty, incorrect or not as described.

Email info@amaralane.co.uk with your order details and, where helpful, photographs showing the problem. We will assess the issue and arrange an appropriate resolution.

Your statutory rights in relation to faulty, damaged or misdescribed goods are not affected by this policy.

Exceptions and non-returnable items

Certain goods may not be eligible for change-of-mind returns, including personalised or made-to-order products, perishable goods and other products where a statutory exception to cancellation rights applies.

If you are unsure whether an item can be returned, please contact us at info@amaralane.co.uk.

Sale items are not excluded simply because they were purchased at a reduced price. Your normal statutory rights continue to apply.

Gift cards cannot normally be returned for a change-of-mind refund once supplied, subject to your statutory rights.

Exchanges

If you would like a different item, the simplest option is usually to return the original item in accordance with this policy and place a new order for the item you would like.

Refunds

Once we receive your return, we will inspect it and let you know when your refund has been processed.

Approved refunds will be made to your original payment method. Please allow additional time for your bank or payment provider to process the refund after we have issued it.

Where you exercise your statutory right to cancel the whole order, any refund of the original delivery charge will be handled in accordance with your statutory rights. If you selected a more expensive delivery service than our standard delivery option, we are not required to refund the additional cost of that upgraded service.

If more than 15 business days have passed since we confirmed that your refund was processed and you have not received it, please contact info@amaralane.co.uk.

Contact

If you have any questions about a return or refund, please contact:

AMARA LANE LTD
Trading as Amara Lane Garden & Home
Email: info@amaralane.co.uk
Registered Office: 17 Weavers Close, Dursley, Gloucestershire, GL11 4LR, United Kingdom
Company No. 17400817